Kōkua Maui

 

 

Toll-Free Number for Maui Support:
(808) 643-6284

Our hearts are with Maui residents during this challenging time. Hawaiian Telcom teams have restored service to the majority of those impacted and we continue to work toward restoring the remaining customers who are out of service. We are collaborating with emergency operations officials, cell service providers, businesses and individuals as our teams continue to help in the restoration efforts.

As services are restored, we will be notifying customers via email. If you would like to report a service outage please submit an online support request or call (808) 643-6111.

The Public Utilities Commission (PUC) has issued Non-Docketed PUC Order 40313 suspending the termination or disconnection of services due to non-payment related to Maui wildfires.

Last updated as of January 26, 2024 12:10 pm.

Support available to customers affected by the Maui wildfires

Lifeline Program

In an effort to keep people impacted by the Maui wildfires connected, those receiving assistance through the FEMA can now enroll in the Lifeline program. Lifeline offers discounts for the cost of phone and internet service in eligible areas for those in need. Find out more information and how to apply to the program.

Lifeline Program

Moving or Disconnecting Service 

If you need to move your services to a different location or disconnect your services, please call us at (808) 643-6284.
Call Forwarding 

We are extending free call forwarding services to our home phone and business phone customers that will allow you to forward your landline service temporarily to another telephone number of your choice. 
Request Call Forwarding
Billing Pause  

If your residence/business was in the fire destruction zones, your Hawaiian Telcom bill will automatically be paused and you do not need to contact us to request this. If your residence/business was outside the fire destruction zones and was impacted by the fire
please request a Billing Pause.
Request Billing Pause
Moving or Disconnecting Service 


 Reporting Service Outage  

Please submit an online support request or call (808) 643-6111.
 
 
 
 
 
 
 
 

Things to be aware of

Keep phone lines open for emergency purposes 

We encourage all customers to keep non-essential calls to a minimum  to ensure that lines can remain open for emergency purposes. 

Text or call 911 for emergencies  

If you are unable to use your home phone and have an emergency, please call 911 or send a text to 911 using your mobile phone. 

 

Avoid downed lines  

For your safety, please avoid downed lines as they could be active power (electric) lines that are potentially dangerous to touch. Moving them could also hamper restoration efforts. You can report fallen utility poles or cables online or by calling (808) 643-6111.

Direct incoming business calls to an alternate phone

Hosted Voice users can Broadworks Anywhere to direct incoming business calls to mobile or fixed lines. Your network equipment is supported by a UPS that protects against power surges and brownout conditions only.  

Monitor your battery backup system 

Business Phone Line customers have up to 8 hours of battery backup.  Click here  for information on how to monitor your battery backup system.  

 

Stay connected with business calls through WiFi or LTE enabled devices

Hosted Unified Communication Customers can continue to receive incoming calls on WiFi or LTE enabled devices. 

 

Helping the Maui community

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Committed to Restoring Services on Maui 

We are committed to collaborating with emergency operations officials, other cell service providers, businesses and individuals as teams continue to restore services on Maui. Leveraging our resilient fiber facilities and central offices that remained operational during the wildfires, our teams have successfully restored connectivity to the company’s central offices in Lāhainā and Nāpili.

Learn more.

Hawaiian Telcom Donates $3 Million to Support Maui

Hawaiian Telcom is donating $3 million to Hawai‘i Community Foundation, including its Maui Strong Fund, to support the families, businesses, and organizations impacted by the devastating Maui wildfires.


Learn more.

Discounted Phone Service Through the Lifeline 

In an effort to keep people impacted by the Maui wildfires connected, those receiving assistance through the FEMA can now enroll in the Lifeline program. Lifeline offers discounts for the cost of phone and internet service in eligible areas for those in need. Find out more information and how to apply to the program.


Learn more.

Hawaiian Telcom X Jasper Wong Collaboration and Donation Match

Hawaiian Telcom has established a Maui Wildfire Relief donation fund in support of three organizationsMaui United Way, Hawai'i Community Foundation, and American Red Cross of Hawai'i. We have also partnered with Jasper Wong to create an exclusive design for our Maui relief efforts. 


Learn more.

Hawaiian Telcom Employees Mālama Maui

Employees volunteered to prepare "Go Bags" for colleagues working tirelessly to restore essential services in Maui and have also joined hands to sort and pack supplies at the State Capitol. Employees have contributed monetary donations through the Bell Charitable Foundation employee donation match.


Learn more.

One Million HawaiianMiles Donated to the American Red Cross of Hawai'i

To help assist with the Maui relief and recovery efforts, Hawaiian Telcom donated one million HawaiianMiles to the American Red Cross of Hawai'i ensuring essential logistical support for the transport of volunteers and staff to Maui.


Learn more.

Maui Ola: A benefit concert for Maui

On Sunday, August 20, "Maui Ola: A benefit concert for Maui," brought together Hawaiʻi's musicians, production professionals, and dozens of others who are donating 100% of their efforts to aloha Maui.

Learn more.