--- title: Hawaiian Telcom Kōkua Maui image: https://info.hawaiiantel.com/hubfs/Hawaiian%20Telcom%20logo_resized2.png --- ![2024 HT Logo Primary](https://info.hawaiiantel.com/hubfs/Brand%20Files/Brand%20Elements%20-%20logos,%20themes,%20etc/2024%20HT%20Logo%20Primary.png) - [Residential](https://www.hawaiiantel.com) - [Business](https://www.hawaiiantel.com/business) - [About Us](https://www.hawaiiantel.com/about-us) - [Blog](https://blog.hawaiiantel.com/connections) # Kōkua Maui     **Toll-Free Number for Maui Support: [(808) 643-5218](tel:8086435218)** **We understand the challenges many in our Maui community have faced, and we remain committed to helping you move forward.** Please complete the form if you would like to make changes to your services or would like to make billing arrangements. Please complete the form by **April 1, 2025**.  Our hearts are with Maui residents during this challenging time. Hawaiian Telcom teams have restored service to the majority of those impacted and we continue to work toward restoring the remaining customers who are out of service. We are collaborating with emergency operations officials, cell service providers, businesses and individuals as our teams continue to help in the restoration efforts. As services are restored, we will be notifying customers via email. If you would like to report a service outage please submit an [online support request](https://www.hawaiiantel.com/supportform) or call [(808) 643-6111.](tel:8086436111) The Public Utilities Commission (PUC) has issued [Non-Docketed PUC Order 40313](https://www.hawaiiantel.com/Portals/0/pdfs/2023-10-13%20Order%20No.%2040313%20Continued%20Maui%20Suspension%20and%20Reporting.pdf) suspending the termination or disconnection of services due to non-payment related to Maui wildfires. On February 4, 2025, Governor Josh Green issued a [12th Proclamation Related to Wildfires,](https://www.hawaiiantel.com/Portals/0/pdfs/2502003_Twentieth%20Proclamation%20Relating%20to%20Wildfires.pdf) extending the disaster relief period to April 5, 2025.  *Last updated as of February 19, 2025.* ---   The Public Utilities Commission (PUC) has issued [Non-Docketed PUC Order 40313](https://www.hawaiiantel.com/Portals/0/pdfs/2023-10-13%20Order%20No.%2040313%20Continued%20Maui%20Suspension%20and%20Reporting.pdf) suspending the termination or disconnection of services due to non-payment related to Maui wildfires.  On February 4, 2025, Governor Josh Green issued a [12th Proclamation Related to Wildfires,](https://www.hawaiiantel.com/Portals/0/pdfs/2502003_Twentieth%20Proclamation%20Relating%20to%20Wildfires.pdf) extending the disaster relief period to April 5, 2025.  Our hearts are with Maui residents during this challenging time. Hawaiian Telcom teams have restored service to the majority of those impacted and we continue to work toward restoring the remaining customers who are out of service. We are collaborating with emergency operations officials, cell service providers, businesses and individuals as our teams continue to help in the restoration efforts. As services are restored, we will be notifying customers via email. If you would like to report a service outage please submit an [online support request](https://www.hawaiiantel.com/supportform) or call [(808) 643-6111.](tel:8086436111) The Public Utilities Commission (PUC) has issued [Non-Docketed PUC Order 40313](https://www.hawaiiantel.com/Portals/0/pdfs/2023-10-13%20Order%20No.%2040313%20Continued%20Maui%20Suspension%20and%20Reporting.pdf) suspending the termination or disconnection of services due to non-payment related to Maui wildfires. On February 4, 2025, Governor Josh Green issued a [12th Proclamation Related to Wildfires,](https://www.hawaiiantel.com/Portals/0/pdfs/2502003_Twentieth%20Proclamation%20Relating%20to%20Wildfires.pdf) extending the disaster relief period to April 5, 2025.  *Last updated as of February 19, 2025.* ### Support available to customers affected by the Maui wildfires **Lifeline Program** In an effort to keep people impacted by the Maui wildfires connected, those receiving assistance through the FEMA can now enroll in the Lifeline program. Lifeline offers discounts for the cost of phone and internet service in eligible areas for those in need. Find out more information and how to apply to the program. [![Lifeline Program](https://no-cache.hubspot.com/cta/default/5621296/a88fa377-98d3-49db-89d1-d8e2565f5320.png)](https://cta-redirect.hubspot.com/cta/redirect/5621296/a88fa377-98d3-49db-89d1-d8e2565f5320) **Moving or Disconnecting Service ** If you need to move your services to a different location or disconnect your services, please call us at [(808) 643-6284](tel:8086436284). **Call Forwarding ** We are extending free call forwarding services to our home phone and business phone customers that will allow you to forward your landline service temporarily to another telephone number of your choice.  [![Request Call Forwarding](https://no-cache.hubspot.com/cta/default/5621296/1616a854-abe7-4cae-9712-962a2ce1aee4.png)](https://cta-redirect.hubspot.com/cta/redirect/5621296/1616a854-abe7-4cae-9712-962a2ce1aee4) **Billing Pause  ** If your residence/business was in the fire destruction zones, your Hawaiian Telcom bill will automatically be paused and you do not need to contact us to request this. If your residence/business was outside the fire destruction zones and was impacted by the fire please request a Billing Pause. [![Request Billing Pause](https://no-cache.hubspot.com/cta/default/5621296/d6c0a16b-3364-4370-a74c-b6ce08eb0217.png)](https://cta-redirect.hubspot.com/cta/redirect/5621296/d6c0a16b-3364-4370-a74c-b6ce08eb0217) **Moving or Disconnecting Service **  **Reporting Service Outage **  Please submit an [online support request](https://www.hawaiiantel.com/supportform) or call [(808) 643-6111.](tel:8086436111)                 ### Things to be aware of **Keep phone lines open for emergency purposes**  We encourage all customers to keep non-essential calls to a minimum  to ensure that lines can remain open for emergency purposes.  **Text or call 911 for emergencies**   If you are unable to use your home phone and have an emergency, please call 911 or send a text to 911 using your mobile phone.    **Avoid downed lines**   For your safety, please avoid downed lines as they could be active power (electric) lines that are potentially dangerous to touch. Moving them could also hamper restoration efforts. You can report fallen utility poles or cables [online](https://www.hawaiiantel.com/supportform) or by calling [(808) 643-6111](tel:8086436111). **Direct incoming business calls to an alternate phone** Hosted Voice users can [Broadworks Anywhere](http://bvoip.hawaiiantel.com/) to direct incoming business calls to mobile or fixed lines. Your network equipment is supported by a UPS that protects against power surges and brownout conditions only.   **Monitor your battery backup system ** Business Phone Line customers have up to 8 hours of battery backup.  [Click here](http://www.hawaiiantel.com/Portals/0/pdfs/2016%20Phone%20Backup%20Battery%20Collateral.pdf)  for information on how to monitor your battery backup system.     **Stay connected with business calls through WiFi or LTE enabled devices** Hosted Unified Communication Customers can continue to receive incoming calls on WiFi or LTE enabled devices.    ### Helping the Maui community [![20230812-20230814 Lahaina-Piiholo-13](https://info.hawaiiantel.com/hs-fs/hubfs/20230812-20230814%20Lahaina-Piiholo-13.jpg?width=400&height=300&name=20230812-20230814%20Lahaina-Piiholo-13.jpg "20230812-20230814 Lahaina-Piiholo-13")](https://blog.hawaiiantel.com/connections/committed-to-restoring-services-on-maui) #### **Committed to Restoring Services on Maui ** We are committed to collaborating with emergency operations officials, other cell service providers, businesses and individuals as teams continue to restore services on Maui. Leveraging our resilient fiber facilities and central offices that remained operational during the wildfires, our teams have successfully restored connectivity to the company’s central offices in Lāhainā and Nāpili. [Learn more.](https://blog.hawaiiantel.com/connections/committed-to-restoring-services-on-maui) #### **Hawaiian Telcom Donates $3 Million to Support Maui** Hawaiian Telcom is donating $3 million to Hawai‘i Community Foundation, including its Maui Strong Fund, to support the families, businesses, and organizations impacted by the devastating Maui wildfires. [Learn more.](https://blog.hawaiiantel.com/connections/bell-charitable-foundation-donates-3-million-to-hawaii-community-foundations-maui-strong-fund) #### **Discounted Phone Service Through the Lifeline ** In an effort to keep people impacted by the Maui wildfires connected, those receiving assistance through the FEMA can now enroll in the Lifeline program. Lifeline offers discounts for the cost of phone and internet service in eligible areas for those in need. Find out more information and how to apply to the program. [Learn more.](https://blog.hawaiiantel.com/connections/discounted-phone-service-through-the-lifeline-program) #### **Hawaiian Telcom X Jasper Wong Collaboration and Donation Match** Hawaiian Telcom has established a Maui Wildfire Relief donation fund in support of three organizations—Maui United Way, Hawai'i Community Foundation, and American Red Cross of Hawai'i. We have also partnered with Jasper Wong to create an exclusive design for our Maui relief efforts.  [Learn more.](https://blog.hawaiiantel.com/connections/hawaiian-telcom-x-jasper-wong-collaboration-and-donation-match) #### **Hawaiian Telcom Employees Mālama Maui** Employees volunteered to prepare "Go Bags" for colleagues working tirelessly to restore essential services in Maui and have also joined hands to sort and pack supplies at the State Capitol. Employees have contributed monetary donations through the Bell Charitable Foundation employee donation match. [Learn more.](https://blog.hawaiiantel.com/connections/hawaiian-telcom-employees-malama-maui) #### **One Million HawaiianMiles Donated to the American Red Cross of Hawai'i** To help assist with the Maui relief and recovery efforts, Hawaiian Telcom donated one million HawaiianMiles to the American Red Cross of Hawai'i ensuring essential logistical support for the transport of volunteers and staff to Maui. [Learn more.](https://blog.hawaiiantel.com/connections/1m-hawaiian-miles) #### **Maui Ola: A benefit concert for Maui** On Sunday, August 20, "Maui Ola: A benefit concert for Maui," brought together Hawaiʻi's musicians, production professionals, and dozens of others who are donating 100% of their efforts to aloha Maui. [Learn more.](https://blog.hawaiiantel.com/connections/maui-ola-a-benefit-concert-for-maui) ### How to contact us Web: [hawaiiantel.com/maui](https://info.hawaiiantel.com/maui-response?hs_preview=jYTbLhcC-129639554091) Chat: [Chat with us](https://app.velaro.com/chat?siteId=20684&groupId=0) Support: [Submit a support Ticket](https://www.hawaiiantel.com/Residential/Support/Submit-Support-Request) Call: [(808) 643-6284](tel:8086436284) Social: [Instagram](https://instagram.com/hawaiialtelcom/),  [Facebook](https://www.facebook.com/hawaiiantelcom) and [Twitter](https://twitter.com/hawaiiantel) **Read the full news release:** [August 19, 2023: Hawaiian Telcom Committed to Restoration of Services on Maui - Services Restored to More than 11,000 Customers Impacted by Wildfires ](https://www.hawaiiantel.com/Portals/3/News%20PDFs/20230819%20HT%20News%20Release%20-%20Maui%20Update%204.pdf) [August 15, 2023: Hawaiian Telcom Providing Free Community WiFi & Phone Service at Three Maui Shelters](https://www.hawaiiantel.com/Portals/3/News%20PDFs/20230815%20HT%20News%20Release_Maui%20Update%203.pdf) [August 13, 2023: Hawaiian Telcom Restoring Connectivity, Preparing to Launch Community WiFi on Maui ](https://www.hawaiiantel.com/Portals/3/News%20PDFs/20230813%20HT%20News%20Release%20-%20Maui%20Fire%20Update2%20FINAL.pdf) [August 9, 2023: Hawaiian Telcom Customers on Maui Affected by Intermittent Service Outages](https://www.hawaiiantel.com/Portals/3/News%20PDFs/20230809%20HT%20News%20Release%20-%20Maui%20Fire%20FINAL%20(002).pdf) ![2024 HT Logo Primary White](https://info.hawaiiantel.com/hubfs/Brand%20Files/Brand%20Elements%20-%20logos,%20themes,%20etc/2024%20HT%20Logo%20Primary%20White.png) Hawaiian Telcom 1177 Bishop St Honolulu, HI 96813 © 2026 Hawaiian Telcom.  All rights reserved. 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