Frequently Asked Questions

   

 

Questions about our new partnership

 

Can I ask you a question?
Use the FAQ section of your site to answer those routine questions that always come up and need to be answered. This is a great way to tell us more about what you can offer, fill in some details that might intrigue us, and show us how knowledgeable and helpful you can be.
Who is Macquarie?

Macquarie Group is an Australian-based company that helps invest in businesses that underpin economies and communities. Macquarie Asset Management (MAM) provides specialist investment solutions to clients across a range of capabilities including infrastructure & renewables, real estate, agriculture, transportation finance, private credit, equities, fixed income, and multi-asset solutions. MAM manages multiple funds of assets, including Macquarie Infrastructure Partners (MIP), which is the fund that is acquiring Cincinnati Bell Inc.

 
What are some of Macquarie’s key focus areas?

Like our company, Macquarie is committed to connecting people and businesses through fiber infrastructure and communications networks, enhancing rural connectivity, fueling innovation, and promoting digital inclusion. Additionally, Macquarie is deeply committed to sustainability efforts. We are excited to learn from Macquarie’s experience in these areas and to share best practices moving forward.

 
What should I tell friends and family who are concerned that our company is going out of business as a result of this acquisition?
The opposite is true: Our business remains strong and we are growing. This transaction will help us accelerate our fiber builds in Greater Cincinnati and Hawaii, and make strategic investments in CBTS and OnX Canada to support business customers in North America, Canada, and beyond.
Will our company still be the “Local Provider”?
Yes. We’ve been serving Hawai'i for almost 140 years. The investments we will make as a result of this transaction will allow us to be the local provider for generations to come. You can also expect continued leadership from our company with respect to investing in community initiatives that support digital equity, economic development, and improved access to education and healthcare.  
If the company will be expanding its fiber footprint more rapidly, when can I expect to receive fiber-based Internet at my home? Is there somewhere I can check?
The transaction with Macquarie provides increased access to funding that will allow us to expand our fiber network at an accelerated pace. Our plan is to almost completely blanket our operating territories with fiber – making our operating areas among the most fiber-dense in the United States – and then leverage wireless solutions to bring high-speed Internet to the areas remaining under-served. Look for fiber availability tools soon as we finalize our build plans.
Will this acquisition have any impact on my service or rates?

We do not anticipate that customers will see any changes in their service as a result of this transaction. We look forward to providing customers with the same great service they have come to expect from Cincinnati Bell, Hawaiian Telcom, CBTS, and OnX Canada. And we look forward to expanding our fiber network and IT services solutions.

 
Is your customer service and support moving as a result of this transaction?
No, we have no immediate plans to move any of our current customer service from the U.S. We are always recruiting and hiring for local talent. We continue to invest in new and innovative ways for customers to learn, shop, buy and get support for our services.
Will the company continue to support community initiatives as well as continue our digital equity efforts?
Absolutely. Our company will continue our commitment to support the communities that support us. Our company and its employees routinely donate more than $2 million every year toward economic development, health, and education initiatives. To date, we have connected more than 7,000 students who previously lacked Internet to support remote learning during the pandemic. In 2019, our employees collectively donated 20,000 volunteer hours in the communities we serve through our Employee Volunteer Program. We look forward to continuing that program when it’s safe for employees and our communities. The short story: We will continue to support organizations that are focused on creating new jobs, building new businesses, and helping existing companies grow in the areas we serve to create a winning economic environment for everyone.

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