How to read your bill

Simplified Format

Understand what you are paying for each service, with color-coded sections & icons.

Quick & Easy Bill Payment

Use our QR code for fast bill payment via My Account, set-up autopay & bill ready texts too...late payments are a thing of the past!

Important Messages Upfront

Stop the guessing game on when your promotions are expiring or a price is changing - everything is easy to find...no more surprises!

A. Billing Information: Billing address and name, page number, issue date, your account number, and billing telephone number can be found in the header of each page.

B. Total Due: This section will show the total you owe
(Remaining Balance + Total Monthly Due = Total Due). It will also state when your payment is due and how much of a late fee you will be charged if payment is not received by your noted due date.

Note: If you are past due a notification will show up here in red stating "Your Account is Past Due"

C. Account Summary: A quick view of your last bill amount, payments and any adjustments, totaling to a remaining balance.

D. Service Summary: A breakdown of all your services, as well as any charges/credits/discounts, totaling to the monthly due amount.

Note: Services are color coded throughout the bill so you can easily find both the total amounts and detailed amounts.

E. Service Ring & QR Code: The colored ring represents the charges from each service that make up your bill. Blue represents Internet, purple represents TV, and green represents Home Phone. The QR code will take you directly to your My Account to make a bill payment.

F. Important Customer Notice: Important information and special offers from Hawaiian Telcom. Additional bill messages can be found on subsequent pages.

G. Payment Slip: The slip found at the bottom of your mailed statement helps to make sure that your payment is credited to the right account. Detach, follow the instructions and mail the slip with your payment in the envelope provided.

Note: Write your account number on your check or money order and make sure our address appears in the return envelope window.

H. Important Bill Messages

I. Account Activity Details: This section confirms charges for services and detailed information regarding packages including, the expiration date of your promotional pricing and any additional taxes, surcharges, and fees.

We redesigned the bill format to better organize information and to make it easier to read.

We've considered and reorganized things a bit, putting taxes/fees/service charges in their corresponding product section(s) on your bill. All bill messages are now moved to one section as well, no more hunting things down or surprises!

Yes, Hawaiian Telcom is your service provider. This new bill is launching to help customers better understand their bill and what they are paying for their services.

You can view your bill by signing into My Account. If you are enrolled in our paperless billing program, you can opt-in to receive a text alert or email when your monthly bill is available online. If you are not enrolled in paperless billing, we will mail you a paper statement each month.

You can still make your checks out to Hawaiian Telcom. On the back of your remittance slip, you will find additional details on how to pay your bill via check. The address you send your check to will not be changing.

When you view your bill (online in My Account or paper bill), you will see the Month & Year all your promotions expire. When viewing your bill, all promotion amounts and expiration dates are located below the product that has a promotion. See below for an example.

Additionally, we notify you of this change the month before and during the month of your promotion expiration in the "Important Bill Messages" section of your bill.

You can log into your My Account, then go to Billing > Billing History. From there, you will be able to view the bill and total amount due over in the past 18 months. For any bills generated prior to June 1, 2022, you will still view them in the prior bill format.

Like other internet & TV providers, Hawaiian Telcom bills one month in advance. Based on the day you began service, you will be billed a partial month charge based on your regular monthly service rate, plus all taxes and fees. Additional charges may include any installation fees, upgrades in service, or On Demand/Pay-Per-View charges.

No, at this time only the Residential bill is being updated.

Questions? Call or stop into a retail store for help.

My Account

Want to set-up bill ready text message notifications? Pay your bill online? Go to My Account today.

Support Center

Have any questions this page couldn't answer? Head over to our Support Center.

Get to know our new Hawaiian Telcom bill

Understanding Your Bill

Navigating Your Bill

Frequently Asked Questions

Why did the bill format change?

Is there anything that no longer appears on my bill?

Is my service provider still the same?

How can I view my bill?

Do I still make my check out to Hawaiian Telcom and where do I send it?

Where do I see when my promotions are expiring?

How can I view past bills?

I'm a new customer, what charges will appear on my first bill?

If I am a business customer, will this updated bill affect me?

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