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Resources for Developers,
Contractors, and Builders

Your ultimate resource guide for getting started with
Fioptics fiber internet to your new property. 

Looking to bring state-of-the-art fiber internet to your property?

Use the resources below to start bringing Fioptics to your new, existing, or upgraded home, business, or commercial property.

Submit A Request

Fill out the form below and give us all your property details. 

Process Timeline

Follow the steps to plan accordingly and be ready for construction. 

Download Resources

Need more detail? See our spec sheets for all the answers.

Read Our FAQ's

Get answers to most of the common questions. 

The Fioptics Timeline

Follow the timeline below to understand the fiber timeline for new construction developments and renovations.

Phase 3rd Party Action Hawaiian Telcom Action

Step 1

Initial Planning

  • Developer can request the following: a Will Serve Letter, as-builds of the area, the nearest HT connection point.
  • Developer provides general details of the project (estimated sq ft, floors, # of units).
  • HT-Plan Review receives request and assigns HT Engineer.
  • HT Engineer replies with letter, 2-D birds-eye map, and possible/preferred HT connection point(s).

Step 2

Initial Drawings

  • Designer begins drawings and shares
    revisions to HT-Plan Reviews & HT Engineer for review.
  • Developer to use HT's Engineering Specification Standards.
  • HT-Plan Review logs drawings and any
    correspondence.
  • HT Engineer reviews drawings, provides
    feedback, & answers questions.
  • HT MDU team may be added for in-unit
    specifications.

Step 3

Final Drawings

  • Final drawings are submitted to HT-Plan Reviews and HT Engineer for signature before going to electrical subcontractor.
  • HT Engineer signs final drawings.
  • HT-Plan Review logs final drawing set for HT inspectors.

Step 4

Bill of Materials

  • Developer / Electrical contractor submits proposed BOM (bill of materials) for new telecom infrastructure to HT-Plan Reviews & HT
    Engineer.
  • HT Engineer to approve or provide
    infrastructure drawings.

Step 5

Demolition (optional)

  • If applicable, developer to schedule demolition with HT.
  • Developer and subcontractors may not cut out HT cables without HT permission.
  • HT Engineer and HT Construction to schedule cable cut-offs free of charge.

Step 6

Scheduling

  • Contact HT Engineer / HT sales for ordering service and scheduling fiber installation at least 3 months in advance.
  • If there are elevator or model homes, please include this information 3 months in advance.
  • Provide address list and move in date when available.
  • HT can provide sales contacts, if needed, for scheduling individual tenant installations.
  • HT Engineer to design fiber and schedule construction.

Step 7

Inspection

  • Schedule HT Inspector prior to backfill or pouring concrete to review underground clearances. A separate inspection may be made after backfill to mandrel test.
  • Update HT Engineer of any schedule changes.
  • HT Inspector will need an HT-signed drawing in order to complete final inspection. HT Inspector not required to accept infrastructure until construction is complete.
  • HT Engineer to update internal records and fiber design based on inspection results.

Step 8

Move In

  • Property owner or building manager to
    schedule fiber installation.
  • Installation can occur before move-in so services are on before tenant move-in.
  • HT construction to begin after inspection and as much as 1 month before move-in.


Resources

 

 

Hawaiian Telcom Standard Specifications (updated July 2025). Includes details about:

  • General Construction Notes (to be included on drawings / permits)
  • Additional construction notes for buildings and underground construction
  • Inspector checklists
  • Box drawings & Pole setting drawings
  • Conduit details, grounding details, and more



Download Now

Telecom Room, Cabinet, & Conduit Sizing

Click on the image to view and download the image.

HT Box Sizes & Spacing

Recommended Underground Support Structures

 

SIZES # TERMINATORS EACH END WALL KNOCK-OUTS EACH END WALL MAX SPACING BETWEEN BOXES
METER BOX
436T - 14" x 20"

1

NONE

150'
PULL BOXES
435TB - 2' X 4 '


2-4" C

1-4 C & 2-2" C

NONE 250’
435TB-B6 – 2’ X 6’ Same as 2' x 4' NONE 250'
HAND HOLE
4’ X 6’ X 4’

4-4” C
2 350'
MAINTENANCE HOLES
4’ X 6’6” X 6’6” 

4

1

850’
5’ X 10’6” X 6’6” 2 850'

 

 

HT Conduit Specifications

 


Frequently Asked Questions

 

Submit Your Request

Step 1 is to Submit your Request