Step 1

Initial Planning

• Developer requests a Will Serve Letter & the nearest HT Connection Point.
• Developer provides estimated # of units and sq footage of project.

• HT Replies with Letter & Connection Point

Step 2

Initial Drawings

• Designer begins drawings, and sends any drawings or permit requests to HT for review.
• Developer to use section 24 of HT Standards.

• HT-Plan Review receives drawings and permits, and assigns to HT engineer for review/reply. HT to share plans with MDU team to review in-unit specs.

Step 3

Final Drawings

• Final drawings are submitted to HT for signature.
• Developer to share drawings to their electrical subcontractor.

• HT Engineer to sign final drawings. HT-Plan Review logs latest drawing to HT Internal Sharepoint. 

Step 4

Bill of Materials

• Electrical contractor submits proposed BOM for new telecom infrastructure to HT.

• HT to approve or provide drawings of infrastructure.

Step 5

Demolition (optional)

• If developer plans to demolition an old site, developer to schedule cable removals with HT.

• HT to cut and clear out all cables, free of charge.

Step 6

Scheduling

• Building manager or customer to provide the desired date of service to HT Sales.

• HT Engineer to design fiber and schedule construction.
• MDU Sales Team
  • Residential Bulk Service 
• HT Sales Team
  • Government - Brandon Onishi 
  • Large Commercial Business - Phyllis Freitas 
  • Small Business/Single Tenants - Meggan Fontes 
  • Residential Bulk Service - Jaydence Goya 
  • Residential Service - CCSSC 
  • For smaller businesses or residential service, can call in to request service as well. Res: 643-3456; Biz: 643-4411.

Step 7

Construction

• Electrical contractor to build telecom infrastructure for HT approval.

Step 8

Inspection

• Developer or electrical contractor to schedule HT inspection with HT Engineer per Section 24.

• HT Inspector to mandrel test 2" and 4" conduits, and report all footages to engineering.
• HT Engineer to update internal map, fiber design, and HT construction schedule if needed.

Step 9

Move In

• Customer, building manager, or property owner to schedule installation before or after move-in (based on their preference).

• If HT is given 3 months notice, HT construction can begin as early as 2 months before move in.
• For MDU projects, HT can install services to every unit before move in. Residential Bulk Service - Jaydence Goya