Resources for Developers,
Contractors, and Builders

Your ultimate resource guide for getting started with
Fioptics fiber internet to your new property. 

Looking to bring state-of-the-art fiber internet to your property?

Use the resources below to start bringing Fioptics to your new, existing, or upgraded home, business, or commercial property.

Submit A Request

Fill out the form below and give us all your property details. 

Process Timeline

Follow the steps to plan accordingly and be ready for construction. 

Download Resources

Need more detail? See our spec sheets for all the answers.

Read Our FAQ's

Get answers to most of the common questions. 

The Process Timeline

Follow the steps below to understand what steps you need to take and what documents you need to reference and submit. 

Phase Developer Action Hawaiian Telcom Action
Step 1
Initial Planning
  1. Developer requests a Will Serve Letter & the nearest HT Connection Point.
  2. Developer provides estimated # of units and sq footage of project.
  1. HT Replies with Letter & Connection Point

Step 2

Initial Drawings

  1. Designer begins drawings, and sends any drawings or permit requsets to HT for review.
  2. Developer to use section 24 of HT Standards.
  1. HT-Plan Review receives drawings and permits, and assigns to HT engineer for review/reply. HT to share plans with MDU team to review in-unit specs.

Step 3

Final Drawings

  1. Final drawings are submitted to HT for signature.
  2. Developer to share drawings to their electrical subcontractor.
  1. HT Engineer to sign final drawings. HT-Plan Review logs latest drawing to HT Internal Sharepoint. 

Step 4

Bill of Materials

  1. Electrical contractor submits proposed BOM for new telecom infrastructure to HT.
  1. HT to approve or provide drawings of infrastructure.

Step 5

Demolition (optional)

  1. If developer plans to demolition an old site, developer to schedule cable removals with HT.
  1. HT to cut and clear out all cables, free of charge.

Step 6


  1. Building manager or customer to provide the desired date of service to HT Sales.
  1. HT Engineer to design fiber and schedule construction.
  2. MDU Sales Team
    1. Residential Bulk Service - Jaydence Goya 
  3. HT Sales Team
    1. Government - Brandon Onishi 
    2. Large Commercial Business - Phyllis Freitas 
    3. Small Business/Single Tenants - Meggan Fontes 
    4. Residential Bulk Service - Jaydence Goya 
    5. Residential Service - CCSSC 
    6. For smaller businesses or residential service, can call in to request service as well. Res: 643-3456; Biz: 643-4411.

Step 7


  1. Electrical contractor to build telecom infrastructure for HT approval.

Step 8


  1. Developer or electrical contractor to schedule HT inspection with HT Engineer per Section 24.
  1. HT Inspector to mandrel test 2" and 4" conduits, and report all footages to engineering.
  2. HT Engineer to update internal map, fiber design, and HT construction schedule if needed.

Step 9

Move In

  1. Customer, building manager, or property owner to schedule installation before or after move-in (based on their preference).
  1. If HT is given 3 months notice, HT construction can begin as early as 2 months before move in.
  2. For MDU projects, HT can install services to every unit before move in. Residential Bulk Service - Jaydence Goya


View detailed information and click on the images to view the PDF. 

Hawaiian Telcom Standard Specs for Placing Telephone Systems - Section 24

Click on the icon to the left to view and download the PDF. 

Telecom Room, Cabinet, & Conduit Sizing

Click on the image to view and download the PDF. 

HT Box Sizes & Spacing

Click on the image to view and download the PDF. 

HT Conduit Specifications

Click on the image to view and download the PDF. 

Frequently Asked Questions

Answers to the most common questions. 

Submit Your Request

Step 1 is to Submit your Request