Internet for All

Hawaiian Telcom is committed to ensuring everyone stays connected, and with the help of the Affordable Connectivity Program, eligible households can save up to $30 per month on your Internet.

See if you qualify for the program

Order today and get Fioptics 100 Mbps Fiber Internet and a wireless gateway for FREE for as long as you’re enrolled in the Affordable Connectivity Program.  

Step 1: Order

Sign up for services online or call 808-643-0843.

Step 2: Apply

Apply for ACP online at National Verifier or call 877-384-2575.

Step 3: Enroll

Submit your Hawaiian Telcom ACP Customer Opt-In Form.

Step 4: Save

ACP enrollment takes approximately 1 week. You will be notified once approved.



About the Affordable Connectivity Program

The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) benefit program that helps ensure households can afford the broadband they need for work, school, healthcare, and more.
The benefit provides a discount of up to $30 per month toward internet service for eligible households. The ACP benefit is limited to one monthly service discount per address. See the terms and conditions for details.

Frequently Asked Questions

Who is eligible for the ACP?

Here are the ways your household can qualify for the ACP:

Household Income Guidelines

You can qualify for ACP assistance if your income is 135% or less than the Federal Poverty Guidelines (see table below). The guideline is based on your household size and state.

You may be required to show proof of income, such as a tax return or three consecutive pay stubs, when you apply for the ACP program here.

If You Participate in Certain Government Assistance Programs

Federal Assistance Programs

Your household is eligible for the ACP if you (or someone in your household) participate in one of these programs:

  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Medicaid
  • Special Supplemental Nutrition Program for Women, Infants and Children (WIC)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veteran's Pension and Survivors Benefit
  • Free and Reduced-Price School Lunch Program or School Breakfast Program, including at U.S. Department of Agriculture (USDA) Community Eligible Provision schools in the 2019-20, 2020-21, or 2021-22 school year
  • Received a Federal Pell Grant in the current award year

You may need to show a card, letter or official document as proof that you participate in one of these programs when you apply for the ACP.

If You Already Receive a Lifeline Benefit

Lifeline is a FCC program to help make communications services more affordable for low-income consumers. If you currently receive a Lifeline benefit, you automatically qualify for the ACP, and you can receive both benefits at the same time.

How is my eligibility verified?
The Federal Communication Commission's National Verifier is the only way to be verified for the benefit. Click here to get verified.
When will the ACP Program end?
This federal program will end once the approved ACP funds are depleted.
How long will it take to process my ACP request?
Once the Opt-In form has been completed, it will take approximately 1 week to complete the entire process. We will send you a confirmation letter when the process is completed.
Will I need to re-apply for the ACP discount every year?
No, however, you will be required to complete an annual recertification process, which is managed by the Universal Service Administrative Co.(USAC).  If you have any questions regarding this process, please call the USAC at 800-234-9473.
Can I get the Lifeline Program benefit in addition to my ACP benefit?
If you or members of your household qualify for both the Lifeline program and the ACP, you may be able to apply both benefits to qualifying services.
What Hawaiian Telcom Internet plans are eligible for the ACP benefit?
All residential Internet services are eligible for the benefit.
What if I or anyone in my household already receive an ACP benefit with a wireless provider?

Each household can only receive one monthly benefit on one service at a time. You may choose to transfer your benefit to your Hawaiian Telcom Internet service.